Consumer Rights
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Call 0208 826 1200 Make an EnquiryExpert Consumer Rights Services & Advice
Consumers may encounter a range of legal issues when purchasing goods of services, particularly where those goods are faulty, services fall below an acceptable standard or contractual terms are unclear or unfair. We understand finding yourself in this position can be frustrating and time consuming leaving you to question your rights.
At Drake and Case we can help to provide you with clear practical advice as to what the appropriate course of action may be to help you understand your position and in turn resolve your dispute effectively.
Consumer Rights Services
We advise on a wide range of consumer law matters, including:
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Faulty goods
Faulty goods
When purchases do not meet expected standards, we help you enforce your statutory rights. We advise on rejecting goods and securing appropriate remedies.
- Advising on rights under the Consumer Rights Act
- Securing repairs, replacements, or refunds
- Handling disputes regarding digital content
- Challenging refusals from retailers
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Misrepresentation
Misrepresentation
If you were induced into a contract by false statements, we provide the legal strategy to seek redress. We ensure you are compensated for losses incurred.
- Identifying fraudulent or negligent misrepresentation
- Rescinding contracts based on false information
- Claiming damages for financial loss
- Evaluating evidence of pre-contractual statements
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Unfair contract terms
Unfair contract terms
Contracts heavily weighted against the consumer can be challenged. We analyse agreements to identify and contest unenforceable terms.
- Reviewing standard terms and conditions
- Challenging hidden fees and penalty clauses
- Advising on cancellation rights and cooling-off periods
- Ensuring compliance with fairness legislation
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Disputes with service providers
Disputes with service providers
When services fall below the agreed standard, we help you hold providers accountable. We aim to resolve disputes efficiently and recover costs.
- Addressing substandard workmanship or professional services
- Negotiating price reductions for poor service
- Enforcing specific performance of services
- Litigating breaches of service contracts
Faulty goods
When purchases do not meet expected standards, we help you enforce your statutory rights. We advise on rejecting goods and securing appropriate remedies.
- Advising on rights under the Consumer Rights Act
- Securing repairs, replacements, or refunds
- Handling disputes regarding digital content
- Challenging refusals from retailers
Misrepresentation
If you were induced into a contract by false statements, we provide the legal strategy to seek redress. We ensure you are compensated for losses incurred.
- Identifying fraudulent or negligent misrepresentation
- Rescinding contracts based on false information
- Claiming damages for financial loss
- Evaluating evidence of pre-contractual statements
Unfair contract terms
Contracts heavily weighted against the consumer can be challenged. We analyse agreements to identify and contest unenforceable terms.
- Reviewing standard terms and conditions
- Challenging hidden fees and penalty clauses
- Advising on cancellation rights and cooling-off periods
- Ensuring compliance with fairness legislation
Disputes with service providers
When services fall below the agreed standard, we help you hold providers accountable. We aim to resolve disputes efficiently and recover costs.
- Addressing substandard workmanship or professional services
- Negotiating price reductions for poor service
- Enforcing specific performance of services
- Litigating breaches of service contracts
Consumer Rights FAQs
Here are answers to some common questions about our legal services for Consumer Rights.
What are my rights if I buy a faulty product?
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If they are not, you have a "short-term right to reject" within 30 days for a full refund. After 30 days, you are generally entitled to a repair or replacement.
Can I cancel a service contract if I change my mind?
If you bought the service online or over the phone, you typically have a 14-day "cooling-off" period to cancel. If you bought it in person, cancellation rights depend on the contract terms, unless the terms are deemed unfair.
What counts as an unfair contract term?
A term may be unfair if it creates a significant imbalance in rights to the consumer’s detriment, such as excessive cancellation fees or hidden clauses that alter the product. We can review contracts to determine if a term is legally binding.
How do I make a claim for misrepresentation?
You must prove that you entered into a contract based on a false statement of fact made by the seller. If successful, you may be able to unwind the contract (rescission) or claim damages. We help gather the necessary evidence to prove reliance on the false statement.
Is it worth taking a consumer dispute to court?
Court should be a last resort. We often resolve disputes through formal letters or Alternative Dispute Resolution (ADR) schemes. However, for high-value items like vehicles or property services, litigation may be necessary and cost-effective.
Still have questions?
If the service you require is not listed, or you need further assistance please contact us below.
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